Copyright © Noel Hodson,
SW2000 Telework Studies,
To apply these
guidelines in your organisation EDIT->REPLACE -> enter SW2000,
->REPLACE ALL with your company name.
Telework-Guidelines
Updated
Drafted by
Noel Hodson, Telework Consultant, 14
Contents
1. Introduction.......................................................................................................................................................................... 2
2. Purpose of these guidelines............................................................................................................................................ 2
3. Definitions............................................................................................................................................................................. 2
4. Human Resources............................................................................................................................................................... 3
4.1. Request to telework....................................................................................................................................................... 3
Form SW2000-TW-HR1 -
Request to telework & selection criteria........................................................................... 4
4.2. Training for telework..................................................................................................................................................... 4
4.3. Home visits.......................................................................................................................................................................... 5
4.4. What you need and what SW2000 may provide................................................................................................... 5
4.5. Contract of Employment............................................................................................................................................... 6
4.5.a Model addendum to the Contract of Employment............................................................................................... 6
4.6. Working Hours................................................................................................................................................................... 6
4.7. Notification of sickness or absence........................................................................................................................... 6
4.8. Mail incoming and outgoing..................................................................................................................................... 6
4.9. Returning equipment..................................................................................................................................................... 7
4.10. Damage and loss of equipment............................................................................................................................... 7
4.11. Human Resources Contact........................................................................................................................................ 7
5. SW2000 Information Technology Department.......................................................................................................... 7
5.1. Workstation equipment guide..................................................................................................................................... 7
5.2. Internet connections...................................................................................................................................................... 7
5.3. Overseas travellers........................................................................................................................................................ 7
5.4. Person with a disability equipment and
furniture.............................................................................................. 8
5.5. Briefing for telework...................................................................................................................................................... 8
5.6. Technical support SW2000 Help-Desk.................................................................................................................. 8
5.7. Non-Core hours & saving work onto the C-Drive............................................................................................. 8
5.8. Transporting equipment............................................................................................................................................... 8
5.9. Non-SW2000 software.................................................................................................................................................. 9
5.11. Telephone lines and peripherals............................................................................................................................. 9
5.12. Telephone lines and telephone services............................................................................................................... 9
5.13. Telecoms maintenance.............................................................................................................................................. 9
5.14. Returning Information Technology Department
equipment............................................................................. 9
6. Facilities management...................................................................................................................................................... 9
6.1. Office furniture........................................................................................................................................................... 9
6.2. Office layout and installing equipment................................................................................................................... 10
6.3. Transport and moving home.................................................................................................................................... 10
7. HSE - Health and safety regulations
(following EU rules)..................................................................................... 10
7.1. EU Health and Safety your legal
responsibilities............................................................................................. 10
Form
SW2000-SW2000-TW-HSE1 safety assessment............................................................................................. 10
7.2. Advice.............................................................................................................................................................................. 10
7.3. Electrical......................................................................................................................................................................... 11
8. Confidentiality - Data Protection Act (DPA)
following UK and EU rules......................................................... 11
8.1. Your Confidentiality and DPA
responsibilities....................................................................................................... 11
8.2. Papers and manual files............................................................................................................................................. 11
8.3. Unauthorised persons................................................................................................................................................. 11
8.4. Breaches of the DPA rules......................................................................................................................................... 12
9. Insurance and risks......................................................................................................................................................... 12
9.1. Fire and your home insurance................................................................................................................................. 12
9.2. Mortgagors, Landlords, Business Rates................................................................................................................. 12
10. Taxation and financial.................................................................................................................................................. 12
10.1. Taxation status for SW2000 employees
unchanged....................................................................................... 12
11. Recording and evaluating the Pilot programme................................................................................................... 13
11.1. Teleworkers Diaries typical contents............................................................................................................. 13
11. Appendix A Characteristics associated with
teleworking............................................................................... 14
12. Appendix B agenda items for briefing
sessions................................................................................................ 15
Selecting the teleworkers..................................................................................................................................................... 15
Consult the Households and discuss:................................................................................................................................ 16
Review the Contract of Employment.................................................................................................................................. 16
13. Appendix C
Letter to appoint pilot teleworkers.................................................................................................... 17
14. Appendix D Equipment from departmental budgets........................................................................................ 18
Copyright © Noel Hodson, SW2000 Telework
Studies,
SW2000 will conduct a Pilot
programme of about 25 people working at their homes for 12 months and will
evaluate the programme to consider if telework could be and should be offered
generally.
Telework is working at home
using computers and telecommunications connected to the SW2000 Local Area and
Wide Area Network. SW2000 and its teleworkers may benefit from:
q Increased flexibility and the capability to work
outside SW2000 core-hours.
q Increased work satisfaction and improved
performance.
q An improved work/life balance.
q Reduced work-related costs.
q A contribution to traffic decongestion, creating
environmental benefits.
These guidelines provide advice and guidance to SW2000
employees about how to telework and the SW2000 procedures and contacts during
the first pilot period of teleworking. Some 25 employees will be invited to
telework for twelve months and the results of this pilot programme will be
evaluated.
q RAS Remote Access System - is the software and hardware
required to remotely connect to the SW2000 Systems network.
Copyright © Noel Hodson,
SW2000 Telework Studies,
q CITRIX A system
that transfers work from networked computers to the central server.
q HOME-OFFICE SW2000 or self-equipped office or your
own workstation - at home.
q DSE